Edgewater Veterinary Services – Privacy Policy
✶ Introduction
At Edgewater Veterinary Services, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the UK GDPR.
✶ Who We Are
Edgewater Veterinary Services provides veterinary services for pets and their owners.
✶ Information We Collect
We primarily collect personal data on the practice information management system Lupa Pets Ltd. (https://lupapets.com/) for the purposes of providing veterinary care and managing our business operations. The data we collect includes for example, but is not necessarily limited to:
- Customer Personal Data: Name, address, phone number, email address, payment details and insurance information.
- Pet Data: Pet’s name, breed, medical history, treatments, vaccination status, and insurance details.
- CCTV & Voice Recordings: consultations will be recorded for pet health records and for the safety of staff.
- Website & Social Media Visitation Tracking
✶ How We Use Your Information
- Provide veterinary care and services for your pet.
- Manage appointments, reminders, and medical records.
- Process payments and manage billing.
- Communicate with you about your pet’s health and treatment.
- Comply with legal and regulatory requirements (e.g. insurance claims, and reporting to regulatory bodies where/ when required).
✶ Sharing Your Information
We may share your data with third parties for the following purposes:
- Insurance providers for claims processing.
- Medical suppliers and laboratories for diagnostic services.
- Other third parties engaged in the provision of veterinary services for the purpose of referrals.
- Government authorities or regulatory bodies when required by law.
✶ Data Security
We take all reasonable steps to protect your personal data and ensure that it is stored securely. We regularly review our security measures to ensure they are up to date. We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
✶ Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data (Request a copy of your data).
- Correct any inaccurate personal data
- Request deletion of your data, unless we are required to retain it for legal or business reasons.
- Object to processing in certain circumstances.
- Withdraw consent for processing where consent is used as the legal basis.
To exercise any of these rights, please contact us using the details below.
✶ Marketing Communications
At Edgewater Veterinary Services, we would like to send you marketing communications to keep you informed about our veterinary services, special offers, events, and pet care advice. We will only send these communications if you have given us your explicit consent.
✶ How We Obtain Consent
You can opt-in to receive marketing materials when you first provide us with your personal data (e.g. at the time of your first appointment booking). You will always have the option to change your preferences or withdraw your consent at any time.
✶ Your Right to Opt-Out
You can easily unsubscribe from our marketing communications at any time by:
- Clicking the unsubscribe link in any marketing communicatioin we send you.
- Contacting us directly to opt-out of all marketing messages.
We will respect your choice and stop sending you marketing communications promptly.
✶ Data Retention
We retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected or to comply with our legal obligations. This includes, but is not limited to, keeping medical records for your pet’s health and tax documentation for financial purposes.
✶Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in how we handle your personal data or legal requirements. Any updates will be posted on our website.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Laila Liakouras, Director Admin@edgewatervets.co.uk
